Customer Service
J Rae
- Handheld Scanners
- Marchon Drop Ship Requests
- Nassau 24/7 Passwords
- Opticare Project 7-11-13
- I.E. 11 issues for non Pearle accounts
- Walmart Registrations
- Archived Order Status- Phone/fax orders
- Email Notifications for 3M
- Lens Guide 6-28-13
- I.E. 11 Pearle Accounts
- Essilor Sales Demo Log in
- Restricted CBUs and Cobrands
- My Comp Benefits- Humana Password Requirements
- Trace Offset Notes 11-12-2012
- OMNI TSO catalog requests
- Frame suppliers who offer availability
- DVI RX WIZARD (REMO)
- Revolution, OfficeMate & Crystal EHR Back Button issue
- LensCrafters Registration
- Vision Source Access Groups- Update from Cindy- List attached
- OfficeMate 10.6- Visi Office- Prism import
- Creating a Case when an ECP Request Catalog Change
- Unity Lens Request- Ordering/manufacturing process
- How to determine server information for troubleshooting
- ABB orders not received by supplier
- RX VALUE LINE USERS
- Frames Data Assist use with Practice Managment Software
- Duplicate order status messages
- Account Address Changes
- Integration Requests
- Exclusive Maui Jim Frames
- New Supplier Requests
- Increasing the number of users on a cbu
- Creating a Case in SalesForce for QA Support
- Creating a Case for Catalog changes requested by Supplier
- Carl Zeiss I-Scription Lenses
- Outlook Via the Web address
- Frames Data Assist Facts
- VisionWeb Username and Password criteria
- Uprise Sales Territories with Phone Numbers
- 21st Century Co Brand -www.21stcenturyoptics.com
- Uprise General FAQs from Marketing 6-26-13
- ED Measurement Information from Mike Bonacci 1-2013
- Tracer offsets- adding a tracer- tracer instructions
- MedFlow Integration Request Process 8-9-13
- CS Call Matrix Updated with Uprise information 6-28-13
- Multifocal Toric Contact Lens Requests
- OfficeMate Error Run Time 13-
- Smart Client
- Process for Safilo Rejects 2-11-14
- How to uninstall Internet Explorer to a Previous Version
- Luxottica Private Label Products 7-11-13- Essentials and RIMS
- Tracing One Eye
- Supplier Validation Web Address
- Customer Service Tool web address
- Next Tech Integrations- One CBU
- Carl Zeiss Account Number changes
- Maui Jim Banyan 412 and Banyan 912 frames
Ashley Zimmerman
- Chelsea Villarreal ( HR #)
- Discontinued Essilor Products
- RX Value Line Issues
- Order Status Stuck as Sent or Sending
- Canadian Help Desk #
- Eyemed Orders/Claims
- Diamond Rejects for Oriole Orders
- Eyemed Order Status
- Nassau247 Site-Your Session Has Timed Out
- Essilor Vision Foundation
- PM Integration for Canadian Account
- Varilux XR Track
- Contact Lens Ordering through PMS
- Order Status for VSP, Eyemend, Spectera Websites
Alison Eichas
Brad Selvig
- Phone Queues
- Procedure for Lab Closing or Lab Removal from VW
- HUBSPOT SOLUTION TEST
- DTech / VSP Technology Center Requests
- Revolution: Your Session Has Timed Out
- Revolution Integration
- Rx Number in Compulink
- Officemate Closes After Sending Order
- Costa Rx Catalog Not Loading
- Creating VS Access Groups
- Team Vision
- Randolph Engineering
- Compulink error: Vision Web interface only available when current on customer care agreement
- SHOREi Requests
- VS Requests - Uprise
- Prism in OfficeMate
Tracy Hudspeth
- Undefined Populating in Account Validation
- Unable to Locate Compulink Opportunity
- Missing "Register with VCP Contract Lab" Button
- Maximeyes and Order Status with DVI Labs
- List of Change in Lens Material Descriptions
- Requests to Add Multifocal Toric Lenses
- Finding Duplicates in Salesforce
- Elevate Digital Optics
- 21st Century Inotime Requests
- Steps for GoToMeeting Screensharing in Chrome
- Invalid Eye Size - Revolution or Crystal
- Procedure to Setup Eyemart Express Locations
- RCM Calls
- Forgotten Password and Compulink
- Uprise Sales Telephone Number
- Barcode on Order Confirmation Page
- Procedure to Add Salesforce to Outlook
- Diamond Requests for Uprise
- Shopping Cart & Multiple Logins
- Crystal User Requesting Lens Product List
- Bill to Accounts for Labs with DVI
- Practice Maximus
- Printing Frame Information on Order Status Page for the Varilux S 4D Lens
- Printing a Packing Slip for Compulink Order
- EyeMed Back End Integration- Inquries go to Mike Bonacci
- Resetting Passwords for VisionWeb.com Users
- West Club/Canada
- ABB Technical Order Issues
- Eyemed and Reuse
- Luxottica Catalog Requests LX61
- Eyefinity & Eyemed Jobs Appearing on vw.com
- Ship to Other Option Unavailable for Contact Lens Orders via Revolution
- Deleted Archived Orders
- Labs not Receiving Orders
- Issue Seeing Both (same) Lab Accounts in Crystal
- My Eye Dr Calls
Shannon Aslett
- Creating Cases for Lab to Lab Call Back Requests
- Humana Archived Orders
- Rx Club Order Cancellations
- 3M Safety Account Passwords
- Vision Source Removals
- Duplicate Orders On VW Order Status
- Business Associates Agreements Inquiries (BAA's)
- Creating Cases for Integration Call Back Requests
- 3M/Hoya Safety Catalog Requests
- Palz Lenses
- Catalog Requests from Labs
- Vision Source (VS) Requests from Judy with Midland
- Missing Copay Field on Humana/MyCompBenefits
- Luxottica - Remote Tracing lx65
- Order with Near PD Not Going Through
- NBN (Northewest Benefit Network) Plan Type
- Personalization Fields
- Luxottica Validations
- Stock Orders
- Change Healthcare
- Luxottica Luxury Lab
- Deleted Supplier Accounts
- Process for Setting up EPL lab with VS Catalog
- Luxottica Eyecon Stock
- VW MVE Integration For Canadian Accounts
- VW Procedure for Humana Technical Error
- Dispenser Notes Character Limit
- VisionWeb Agreement Renewals for ECPs
- Phone/Fax Orders in Officemate
- Costa Rx Orders - ED Field
- Procedure for Dropship Account Requests
- Procedure for Setting up Test Accounts
- ED Field
- Engine ID on Order XML
- Error Message Through Revolution
- Procedure for Diamond Reject Emails
- Thickness Type Field
- Unable to Connect through Nassau247 Site
- Uprise Customer Support Email
- OC Height
- Essilor (ELoA) Dallas DC Lab
- Calls from ECC Accounts
- Steps on Adding Trusted Sites on Google Chrome
- Essilor Lab to Lab Orders
- EVF (Essilor Vision Foundation) Essilor Dallas
- Procedure on Closing Cases
- Benefits of VisionWeb
- OAA Royalty Program
- Stock Catalog Requests
- Unity Xtra Lens and VSPOne Labs
- Archived Orders
- Eclipse
- Lab Managment Systems VW Integrates With
- Process on Missing Orders
- Troubleshooting Guide/Checklist
- Rx Value Line Issues and Questions
- Timing Out Message in Officemate
- VW and Mobile Devices
- Eyemed Catalog Requests
- Procedure for New Supplier Accounts
- MCB/VCP/Humana Technical Issue
- ECP Websites
- Redo Function on Rx Order
- One Lens Only Rx's in OfficeMate
- Perc Program and Perc Website
- Optogenics Acuity Supplier
- CS Voicemail Recordings
- List of PMS's and How They Become Integrated
- VW.com Idle Time
- Disabling EyeMed Accounts
- How PMSs get Integrated
- Tracers
- Where Lab Goes to Print Orders
- MaximEyes Support Calls
- Canadian Account Requests
- Creating a Case in SalesForce for Access Group Requests
- Disabled Catalogs for CS Contacts on Tool
- Insurance Direct Number
- Shoretel and Chrome
- Stock Accounts
- Integration SalesForce Case Tracking and Managing
- Process on Responding to and Managing General Emails
- Customizing Order of Products in Catalog
- Blank Page Displays through Revolution and OfficeMate
- MyFit (m'eyeFit)
- New Ordering Features - 2nd Pair, Redo, Additional Info
- Dropship Orders Through Revolution
- 1/12 Rx Diopters Requests
- Continuous Spinning Wheel Issue on Order Status
- Resumes and Job Interest with VisionWeb or Uprise
- Validation Procedures
- Plan Type Field
- Revolution Trial Contact Lens Orders
- VSPOne Labs
- Near PD
- Rx Value Line Account Setup Procedure
- Voicemail Procedure
- Types of Issues CS Support on MCB
- Timeframe for Humana Requests
- Error for Power Ranges
- NikeRx
- Frame Dream Accounts
- Tracking of MyCompBenefit Orders
- How to Make Conference Calls
- Supplier Accounts in OfficeMate
- Crystal Lab ID
- Creating a Case in SalesForce for I-Scription Requests
- Procedure for Interfax
- Stocking Ordering through a PMS
- Independent Lab Logins for Catalog Changes
- Essilor Lab Account Numbers and Spectera
- Zirmed Calls
- Fiddler
- Envolve Plan Type
- Contact Lens Orders in OfficeMate
- Procedure for 3M Account Requests
- VW Job Openings
- Creating Cases for Lab Call Back Requests
- Email Address for Suppliers Requesting Catalog Updates
- VCP Call Back Requests
- OC Height and Practice Director
- Dropships
- Procedure for Creating Cases using the Generic Integrations Account and/or Opportunities
- Reuse Function through a PMS
- Procedure for New Registrations and First Orders Reports
- Info on How to Use SnagIt
- VW Mobile App
- CBS ID
- Frames Suppliers and Frames Data
- Personalization Measurments
- Characters in Special Instructions Field
- Fax Connect Labs Now Have Print Process
- Job Status Release
- Process for EyeMed Vision Source Requests
- Prism Directions
- Removal of VS Products from EPL Access Group Labs
- Accounting Calls
- Pearle Vision Set Ups
- Resending Lab Orders
- Insurance Team Hours
- PD Measurment
- Canadian Account Passwords
- 3M Does Not Work with any PM's
William Reinhardt
- Tier II - SCRIPT - Void Patient Write-Off after closeout - Triangle Visions
- RxOrder stuck in Accepted Quote status when Minimum Deposit feature is enabled
- Tier II - SCRIPT - Invalid balance between linked accounts - Creekview
- Credit generated by Overpayment cannot be used or refunded
- Deleting Invoice Line After Void Creates Invalid Patient Balance
- Bulk Import - Standard Contact Lens - drop downs load inconsistently
- Add Product - Screen and drop downs fail to load
- SC_ResyncPatientTransactions causes invalid credit
- Discount cannot be removed
- Unexpected Errors when searching in Rx Order Tracking