Process for Safilo Rejects 2-11-14

Safilo Order Rejects Procedure Updated 2-11-2014 ( JB) ?These emails come from Safilo frame supplier. The email is sent for an order that an ECP placed on VW that did not process, so we call these orders in. ?You will see a document attached to the email. You can get the e-order # from the document. Steps: 1.Search for the order by using the e-order #. 2.Pull up the XML for that order to get the username. 3.Call the account and let them know that Safilo has delayed the order due to certain line items or either the entire order being on backorder. Let the user know they should contact Cherilyn at Safilo to adjust or cancel the order. ?Document your call in Salesforce on the Account record ( Log a call) and be certain to attach the Safilo Reject information to the record in Salesforce. Be sure to use "Safilo Reject" as your subject line in the log a call record. ?Reply to the email to CS team that the process has been completed for that particular reject.