Process on Responding to and Managing General Emails

Process on Responding to and Managing General Emails Emails from ECP?s, labs, ELoA reps, etc are received on a daily basis on various issues Response time is 24 hours Remember to check your junk email at least twice a day as some emails are routed to junk email that shouldn?t be If there is a question on a basic VW function, utilize the User Guide and/or Instructions on www.visionweb.com to copy and paste information onto the email in response to questions instead of recreating the instructions. This will save time and will be good practice since this is what we will be doing with Uprise. Share with the user where to find the instructions and provide the user with the link that will take them to the instructions page. Example: Email Received: From: Office [mailto:office@curtiseyecare.com] Sent: Tuesday, June 17, 2014 4:49 PM To: Customer Service Subject: Additional log in To Whom it may concern, I need to create a log in for another employee here at Curtis Eyecare. How do I go about doing this? Please email me at herbiz2000@yahoo.com with instructions. Thank you for your time, Theresa DeJong Curtis Eyecare Billing Response: Good Afternoon Theresa, Thank you for contacting VisionWeb! To create a log in for an employee, log into www.visionweb.com as the Admin user, click on User Accounts, then click on the Add New User button. This page allows you to add or modify user accounts. To add a user, begin by entering the user's first and last names. For administrative users, an email address is required. Enter the user's phone number, their chosen username and password, and re-type the password to confirm. Note that the username must each contain between 4 and 20 characters, letters ,numbers, periods, commas, and/or underscores only, and password must be between 6 and 36 characters - no special characters allowed. If desired, enter a password security question and answer. In the event the user ever forgets the password, they will be prompted to answer this question in order to receive their password from VisionWeb. Note that the password security answer must be entered EXACTLY as it is entered here for VisionWeb to validate the user's identity and provide the password. Select whether this is an administrative or standard user, and indicated whether the user account is enabled. You may also select a default page to appear at login for this user. Select which product categories this user will have access to. Then, you may select the supplier accounts from the list of available suppliers to which this user will have access. To do so, select the supplier account on the left, then click the arrow to allow access for this user. You may allow access to all supplier accounts by clicking on the box below the supplier list. To clear the list and start over, click the "Clear All Suppliers" box Finally, click "Update/Apply Changes" to save the information to your account. Use the back button at the lower left to return to the previous screen. This information is also accessible from the link, https://www.visionweb.com/vwweb/help/useredit_help.html, which is located on the Add/Modify User page when you click on ?Click for Instructions.? Please let me know if you need any additional assistance. Your signature here