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VW Procedure for Humana Technical Error

Use this procedure to identify and address the ?technical reason? error which appears when a Humana user profile cannot link to VisionWeb. Prerequisites The provider receives one of the error messages below when they try to register a VCP Contacted Lab, Check Lab Status or file a Spectacle Lens claim using a VCP Contacted Lab in VisionWeb. 1. ?Due to technical reasons, we are unable to complete your request. Please contact Humana?s Professional Relations Team for assistance at (866) 374-8805.? 2. ?The Page cannot be found.? Use the template, "Humana Technical Error - Practice Name" and send to Humanavision@humana.com with the required information.