Types of Issues CS Support on MCB

VisionWeb supports the following issues: 1. Lab registration issues, including re-registering with a lab for any reason, deleting a lab, or other lab registration problems 2. Problems with the order entry screens 3. Problems with the Check Lab Status feature 4. The VisionWeb site is down/unavailable 5. Shipping account number with the lab is incorrect Issues We Do Not Assist With and the ECP Should Speak with Humana About: 1. Difficulty registering at MyCompBenefits.com 2. Questions about using MyCompBenefits.com 3. Questions about claim processing or claim status 4. The mycompbenefits.com site is down/unavailable