Uprise General FAQs from Marketing 6-26-13

General FAQs Is VisionWeb offering a cloud-based PM/EHR solution? We sure are! It?s called Uprise and it?s a comprehensive, cloud-based practice management and EHR solution. You can learn more by visiting the Uprise website at www.startyouruprise.com Does VisionWeb offer any other cloud-based solutions? Yes, our ordering and insurance solutions are cloud-based and have been since 2001. I want to start using your cloud-based PM/EHR solution, how do I buy it? Our team would be glad to help you! Let me get your information so that I can have one of our reps reach out to you directly. (ENTER IN SALESFORCE!!!) They can also be reached toll-free at 855-8UPRISE (1-855-887-7473). Is the service going to be free like your ordering service? There will be a monthly fee for our practice management and EHR solution, but there?s no hardware to buy or maintain, so it?s much more affordable and doesn?t have the upfront costs that other solutions have. What?s the difference between a client-server solution and a cloud-based solution? Client-server solutions require you to install and maintain servers where the software will be installed for your use. That means you have to purchase the server hardware, and ensure that you have the infrastructure in place to maintain them. Cloud-based solutions are available via an Internet browser where you simply log in to use the solution. With a cloud-based solution, you don?t have to purchase or supporting server hardware, and you have the freedom to choose which hardware devices you want to use! How do I get rid of my server and move to the cloud? Just make the decision that you are ready to move to our cloud-based practice management and EHR solution, Uprise! You can learn more at www.startyouruprise.com and I will be happy to get one of our representatives to reach out to you for a demo. (ENTER IN SALESFORCE!!!) Why has VisionWeb been offering so much content related to cloud-based technology recently? Several reasons! The first is that we are a cloud-based technology company, and we recognize the importance of informing the industry about changes to the technological landscape. It?s a hot topic and we?re hoping to help get our users up to speed! The second is that we see HUGE benefits from cloud-based practice management and EHR for our users, so we want you to be as informed as possible. Why is VisionWeb entering the practice management market so late? VisionWeb has already been providing productivity improving, software-as-a-service solutions to the industry for years. While there are many solutions available that meet basic regulatory requirements, we recognized that there was still a need for a solution that offered more accessibility, interoperability, and more enhanced work-flow. The current technological landscape, and the increasing relevance of cloud-based solutions, made this the logical time for VisionWeb to work to fill the gap that exists in the current practice management/EHR software offering. And, we wanted to make sure we could do it right! The advances in cloud-based technology gave us that ability, so here we are! Is support based in the US? Yes, our technical and product support is US based. What is the support plan? Uprise offers a multitude of US-based support features ranging from online help to product and technical support to your own dedicated concierge-style account manager for implementation. What kind of training do you offer? Uprise provides a range of training tools conveniently available online 24/7. Online tutorials and demos display easy-to-follow and step-by-step instructions. Plus, the nature of the solution is easier to use so less training is required.